How to create an account for online booking

Step 1: Have you booked activities (e.g. workout classes/white water sessions) on this website or on the More Fitness app before?

NO, I HAVEN'T BOOKED ACTIVITIES (go to Step 2)

YES, I HAVE A BOOKED ACTIVITIES (go to Step 3)

Step 2: You need to link your membership to an online account...

There are two things you could try...

1. We may have already linked your membership to an online account. Try clicking 'Reset my password' on the LOGIN page and enter your email address. If you have multiple email address, try them all, but this will be the email that we send you emails on!
2. Register your membership - you will need to verify your Membership Barcode*, as part of this process you will need to provide a few personal details, e.g date of birth. You will then need to add your email address. This is a very important step as this email address will be used to access your online account going forward. 

Step 3: Great! You can login and book as normal!

You're good to go! What are you waiting for? LOGIN and select 'Make a Booking' to see what sessions and activities are available to you. If you've forgotten your password, click 'Reset My Password' on the LOGIN page.

*If you need to locate your Membership Barcode, it will be on recent emails or letters you have received from us, on your membership card, on your barcode membership card in the More Fitness App or it might be referenced against previous membership Direct Debit payments on your bank statement. 

Step 1: Have you booked activities (e.g. workout classes/white water sessions) on this website or on the More Fitness app before?

NO, I HAVEN'T BOOKED ACTIVITIES (go to Step 2)

YES, I HAVE A BOOKED ACTIVITIES (go to Step 3)

Step 2: You need to register for casual bookings...

You'll need to register to be able to book sessions and activities. It's free to create a casual booking membership, you'll just be charged for each session you book. If you are booking a White Water session, please make sure you fill out a user/Medical Declaration Form and send back to NWSCWhiteWater@Serco.com before booking.

Step 3: Great! You can login and book as normal!

You're good to go! What are you waiting for? LOGIN and select 'Make a Booking' to see what sessions and activities are available to you. If you've forgotten your password, click 'Reset My Password' on the LOGIN page.

My email address is wrong on my account, who do I contact?

If you have tried to reset your password as per the guidance and have not received an email, In the first instance check your junk folder. If you still haven’t received an email it could be likely that your contact details aren’t correct on your account. If this is the case please email your HP number and the correct email to nwscreception@serco.com.

This is the same process if we haven’t got an email address for you already.

I wasn’t able to log in so created a bookings account

If you have created a Casual Booking Membership and have a paid membership with a HP number already, please email nwscwhitewater@serco.com the team will unlink your booking account and get your membership account set up correctly on the system.

6 Month Advanced Memberships/Season Pass

We have been notified of an issue with our seasonal pass members and have managed to rectify these issues. However, if you are still having problems please email nwscwhitewater@serco.com

I have children with memberships using my email account OR I have accidentally linked my Boat Storage HP number

Unfortunately, the system cannot have two accounts linked to one email address, if this is the case you’ll need to provide a second email address to book for the other membership. If you have accidentally linked to another membership account, please email nwscreception@serco.com and a member of the team will assist you in setting up the correct account so you may book sessions.

How come I can’t book sessions more than a week in advance?

Our system allows you to see a timetable which shows sessions 30 days in advance and you can book a slot up to 7 days in advance. This is a temporary measure that we have put in place to be able to monitor the sessions better whilst our members get used to the system. This also means that sessions will have a better chance of having availability for everyone.

I am a coach looking to book a session for my clients on the water, what is the process?

If you are looking to book one on one or group coaching sessions, please contact matthew.hancock1@serco.com. The team will go through the process with you.